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9. Practical tips
The law does not say you have to do any of these things. You may be
doing them already, but if not you may find it helpful to think about the following
practical tips:
- Don’t assume that the Disability Discrimination Act won’t
apply to you.
- Consider whether you need to change the way you treat your customers
in the light of the Disability Discrimination Act
- Tell your staff about the new Act
- Speak to people who do work on your behalf about the Act
- Read the Code of Practice on Access to Goods, Facilities and Services
and the Guidance on the definition of disability
- Consider having disability awareness training
- Provide disability awareness training for your staff who deal with
the public
- Talk to your disabled customers about the service you give them
- Consult your local disability organisations about serving disabled
customers
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