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7. What if someone says I’ve broken the law?First, try to resolve a complaint by discussing it with the person involved. Most service providers already do this as a matter of course. What if we cannot resolve it? Is there anyone we can turn to for help?You may wish to seek the assistance of a trade association or the person who normally advises you on legal matters. A disabled customer might seek advice from a disability organisation. Or, both you and the person involved may seek the help of one of the many general advice organisations in existence. What if the advisers cannot resolve it? Can they turn to anyone for help?Yes. Advisers can contact the Government funded advice and assistance service to talk to people who have a specialist knowledge of the Act. Will advisers to disabled people and service providers throughout the country have access to this service?Yes. A single service ensures that a pool of knowledge is built up and experiences are shared. This is especially important when dealing with difficult cases which may only happen now and again and in different parts of the country. What happens if the dispute is still not resolved?If the dispute is not resolved, you could be taken to court. If the disabled customer wins the case, they could win compensation for financial loss, for injured feelings, or for both. They may seek an injunction or, in Scotland, an interdict, against you to prevent any further discrimination. |
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