1.2 Why should I bother about it? 1.3 Why do we need this law? 1.4 What’s in it for me? 1.5 What do I need to know?
2.1 What is discrimination? 2.2 Who is disabled? 2.3 When is it wrong to refuse to serve a disabled customer? 2.4 What does ‘a lower standard or worse manner of service’ mean? 2.5 What does offering ‘less favourable terms’ mean?
3.1 Health or safety
4.1 Why are there special rules about replacing or repairing goods? 4.2 Why are there special rules for insurance?
5.1 What does this mean for education? 5.2 What does this mean for transport?
6.1 Am I liable for anyone else’s actions? 6.2 Would I be breaking the law if I picked on someone who accused me of discrimination? 6.3 Would I be breaking the law if I helped someone else to discriminate? 6.4 What if I sell, let or manage land or property?
10.1 Statutory guidance 10.2 Other publications
