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As
a small business it is vital that you are able to assure any potential
business that your e-business is reliable and secure. Unlike face-to-face
trading, ecommerce is faceless and on a universal scale, so it is vital to
assure your potential customers that you take all consumer fears and
apprehensions seriously. Recent security scares by various organisations
have not helped in building consumer confidence, so
any measure you can employ will go a long way to slowly building
confidences.
There
are a number of measure you can employ already, many of them will not cost
your business a great deal of time or money to implement.
Email
If you regularly send
and receive email messages without the use of encryption technology
or use a valid email signature, then you leave your email messages open to
interception by a third part. Your recipient will also not be able
to validate the identity of the sender. However, you can apply for a digital
signature or certificate. With this added security you are able
to send more sensitive documents or agree contracts online. Your
recipients can will receive your documents knowing it hasn't been read or
tampered with in transit and will be assured the document has been sent by
you.
<more details...>
Web
Site Security
If
your business is preparing to trade online through a World Wide Web site,
then you have to consider how secure the transaction will be for your
customer. Without encryption technology, any transaction via an
online form has the the potential to be intercepted by criminals. If
this should happen to your web business it could devastate any reputation
you may have built up with your online customers. It is therefore vital
that you place you web site on a secured server.
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According
to a recent MORI poll, 54% of Internet users expressed concerns
related to releasing credit card details online. 30% believe there
is a risk from fraudulent suppliers and only 3% regularly shop
online
Source: MORI
Polls & Surveys |
Monetary
Transactions
What
is the right transaction facility for you business - credit card, digital
money, micro payments? The payment methods available are changing
and developing month-by-month, but it is nice to know what is available
and what might be the right choice for your small business.
<more details...>
Consumer
Protection
A large
part of securing consumer confidence is providing the potential customer
with the knowledge that you are on their side. How might you
convince a potential customer that you are a reputable vendor? If
you are attracting custom on a global scale then this can be very
difficult to achieve. What steps can you take to convince customers
that you are who you claim to be? How can you convince them you
respect them and their rights as a consumer? If your potential customer
likes what they see within your web site, then convincing them that you
are concerned about them as an online trader.
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