Consumer Confidence

 

 

  Building Consumer Confidence
 

An informed way to offer a complete ecommerce solution

   


A
s a small business it is vital that you are able to assure any potential business that your e-business is reliable and secure. Unlike face-to-face trading, ecommerce is faceless and on a universal scale, so it is vital to assure your potential customers that you take all consumer fears and apprehensions seriously. Recent security scares by various organisations have not helped in building consumer confidence,
so any measure you can employ will go a long way to slowly building confidences.

There are a number of measure you can employ already, many of them will not cost your business a great deal of time or money to implement.

Email
I
f you regularly send and receive email messages without the use of encryption technology or use a valid email signature, then you leave your email messages open to interception by a third part.  Your recipient will also not be able to validate the identity of the sender. However, you can apply for a digital signature or certificate.  With this added security you are able to send more sensitive documents or agree contracts online.  Your recipients can will receive your documents knowing it hasn't been read or tampered with in transit and will be assured the document has been sent by you.
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Web Site Security
I
f your business is preparing to trade online through a World Wide Web site, then you have to consider how secure the transaction will be for your customer.  Without encryption technology, any transaction via an online form has the the potential to be intercepted by criminals.  If this should happen to your web business it could devastate any reputation you may have built up with your online customers. It is therefore vital that you place you web site on a secured server. 
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According to a recent MORI poll, 54% of Internet users expressed concerns related to releasing credit card details online. 30% believe there is a risk from fraudulent suppliers and only 3% regularly shop online

Source: MORI Polls & Surveys

Monetary Transactions
What is the right transaction facility for you business - credit card, digital money, micro payments?  The payment methods available are changing and developing month-by-month, but it is nice to know what is available and what might be the right choice for your small business. 
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Consumer Protection
A
large part of securing consumer confidence is providing the potential customer with the knowledge that you are on their side.  How might you convince a potential customer that you are a reputable vendor?  If you are attracting custom on a global scale then this can be very difficult to achieve.  What steps can you take to convince customers that you are who you claim to be?  How can you convince them you respect them and their rights as a consumer? If your potential customer likes what they see within your web site, then convincing them that you are concerned about them as an online trader. 
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Last updated: January 07, 2002.