| |
Why
should I train and develop my staff?
The need for training and staff development should be at the heart
of your business. If you neglect it you
will be caught out in the end by staff leaving due to low
moral; sub-standard performance as a result of your staff's
inability to use your equipment properly, or your business falls behind because
neither
you or your staff have been given the opportunity to update
their skills or knowledge within your company. If your
business goal is to be the best; to grow and be profitable, you
will not be able to do this if you have not considered training
and staff development.
What is training and
development?
Training and development is a way of tuning and priming your
workforce to enable them to work at their very best. An
employee needs to know how your company operates, what your plans
are for the future, where they might fit in and how you intend
to develop them to enable them to develop within your company.
If you intend to stay alive in a competitive environment then you
need to prime your staff so that they can help you to develop,
remain competitive and ultimately stay profitable.
|
Remember
Employees can't create miracles, they will only be as good as you allow them to be in the confines
of your company. |
|
|
Training wears many hats and can
take as little as an hour to several years to achieve depending on
the complexity of what is to be achieved; for example, if you want your credit control staff
to handle aggressive or abusive phone calls, you might suggest
they embark on a weeks assertiveness training or company policy in
dealing with aggressive behaviour. As an employer you must
gauge specific training and development need through careful consultation
with your employees. Perhaps you might consider drawing up a plan
which would outline existing and future training needs depending
on the progression of your company - if you intend to break into
another market will your staff be prepared for the impact? If you
intend to bring in new equipment, will your staff be able to use
it and appreciate the need for this new equipment? If you intend
to reduce or expand your workforce will your employee be ready to
take on more work or change their working role?
< More
Details ... >
|
|
