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What training is right for your staff?
There are many paths you can take in order to train your
staff, which
one you choose will depend on your ultimate aim; for example, if you
would like a staff member to be able to develop a database to track
your customers and their buying habits, this cannot be achieve in a week.
Similarly if you want to develop your accounts clerk to learn how to mail
merge and print customer labels you wouldn't send them on a degree course
in computer studies.
Therefore, decide
what skills or knowledge need to be developed and identify which training
route would be the best to achieve your employees educational objectives.
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Types of Training
Here are just a few examples of the types
of courses you might consider:
- Commercial Training courses or
seminars
Sending your employees to a centre. Courses could last a days or
weeks depending on the activity.
< advantages/disadvantages
>
- In house "on-the-job"
training
Often referred to as
"sitting with Nelly". This allows an experienced member
of staff to train an inexperienced member of staff.
< advantages/disadvantages
>
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