Web Site Strategy

 

 

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What Internet strategy is right for your business

   

A
s a small business you will probably already be aware of the financial benefits of using the Internet.  If you have designed or are thinking of implementing an ecommerce solution as part of your e-business strategy then you will need to know how you can do this both cost effectively whilst achieving the necessary impact. 

It is important to remember that developing a web campaign isn't as simple as placing an existing brochure online hoping it is going to have the same impact, there are quite a number of issues you need to address to ensure your campaign is as effective as possible.  

The Internet Community

It is important to remember that, unlike a mail shot were you directly send to the customer; with the Internet, the customer comes to you! Therefore, you need to ask yourself - For what reason would a potential customer want to visit my web site?  If your answer is - Because they might want to buy my product, then you probably would be better off placing your name, address and telephone number in a telephone directory listing.  

The web is packed with similar companies all thinking the same thing, and are likely to get drowned out with companies screaming the same message. Yes, the ultimate goal is to sell your products or services, but you should avoid wearing the same clothes as your other competitors.

Design Concepts

For a small business the Internet it is an excellent means of competing effectively against larger more established organisations. If you explore your marketing strategy thoroughly enough, it is possible to have access to some of the larger contracts or business so often only offered to the larger organisations due to the Internet's  blind environment.

Potential business visiting your web site can only judge the quality of your business by the virtual environment you have provided.  A poor quality site gives a poor quality image.  Sadly many companies, and this even includes larger organisations, are still content providing a corporate image by designing their web sites on a few of their business leaflets.  This is hardly the ideal strategy!

 

Electronic commerce transactions are subject to the same framework of domestic and international rules as traditional means of shopping..

Source: net benefit: the electronic commerce agenda for the UK

If you intend to use your web campaign to present an image in order to lure quality business and larger contracts, then start by designing to impress:

  • Design with imagination and express your reputation and image to the full. 

  • Don't skimp of quality by trying to become a web author, it is a specialist area.  Seek advice and employ a reputable designer

  • Be prepared to put your money where your intentions lie.  Quality office premises cost and so does a quality virtual corporation.

  • Work through your ideas thoroughly with your designers.  Plan your aims and objectives thoroughly

Do you want them to return?

Don't forget, there is a lot of competition out there many offering the same or better products and services.  You have that customer THERE..... NOW ... so what strategy do you have in place to lure them back. 

  • Be informative.  Place a few web pages aside for product related information i.e. If you company want to sell clothing, why not include a section on fashion.  It means a little more hard work but so does correct window dressing a shop.

  • Update your web site on a regular basis. Don't place all the emphasis on changing prices as the only reason you update you web site.  Change the layout and content, upgrade the design, update and increase the level of information.

  • Make your site as interactive as possible.  Include prize draws, quizzes, tests and puzzles, forms and email for feedback, online slideshows or interactive maps.  Be inventive and flexible with your ideas.

 
 
   
 

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Last updated: January 07, 2002.