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Many small companies are unable to accept credit card
payments for one reason or another, so trading on the Internet
need not be dismissed completely. You will be glad to hear
that there are a
number of options you might consider when offering a payment
system on your web site, and not all of them involve the use of a
credit card. Here we look at the different ways
payment transactions can occur across the Internet, which one is
right for your company will wholly depend on which you feel to be
the most straightforward with ease of use for both you and your
customer, it will also depend on the type of web site you have
developed.
Credit or
debit option
Most businesses
wanting to trade online often look at offering credit card
facilities on their web site as vital as most people have already acquired
a credit card. If you have decided to use this option then
the next decision you need to make is how you intend to set up
your credit card transfers.
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Terminal
Input
You may decide to set the system up yourself and utilise a
credit card terminal. If this is the option you have
chosen then you really need to be sure that you are aware of
the Data Protection Act and have checked your web site's
security arrangements thoroughly.
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Payment
Gateway
You may decide to utilise a number of services which act as a
gateway and process the payment side of the transaction so you
don't have to deal with credit card details In effect payment
gateways offer a sort of "virtual swipe machine"
so you can dispense with the terminal. Examples of companies
offering payment gateways are NetBanx and Worldpay.
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SET
and IPGS
MasterCard and
Visa also offer a secure payment system known as SET (Secured
Electronic Transaction). This system works with digital
signature and encryption technology
which all merchants must have to trade using this system.
Credit card holders who wish to use SET are also given the
same technology. In effect it is a way of checking the legitimacy
of both the merchant and the card holder thus preventing the likelihood
of fraud. Once a transaction has been made, details are
processed with your acquiring bank and the transaction is
complete.
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Digital
Wallets
The digital wallet has been devised to act as a virtual
wallet. It works along technologies such as Visa and MasterCard's
SET facility and is vital for the running of the service.
In a nutshell, instead of a customer using their credit card
they would simply use a piece of software on your machine to
link similar software on your machine. This software
would contain signatures and encrypt any information transferred.
The customer would follow instructions using this software to
send you their transfer currency. Visa and MasterCard
have embraced the idea of the digital wallet, as well as
CyberCash. In fact this technology seems to be growing
in popularity and you will probably find that it will be the
standard in the future.
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Digital Cash
Digital Cash is
electronic pounds and pence, it is used where smaller amounts of cash are
required were a credit card would be impractical to use (25p). This type
of facility uses the digital wallet to store digital amount of cash
accredited by a visa, switch or MasterCard.
Smart Cards
The smart card is similar to a credit
card, the difference being is that it contains a chip which contains personal
information about the customer. It also have the capacity to have monitory
value added to it. The card cannot be used or read by anyone else as it is
electronically locked and therefore fraud is unlikely. For the small
business this means that the transaction does not need to be verified as
the card acts as digital cash.
Micropayments
Micropayments allow for customers to
purchase very small amounts from the Internet such as a new item or and
interactive "pay-as-you-play" online game.
The Cheque
If none of the above facilities seem to
match what you are looking for, then you might consider offering a
"pay-by-cheque" payment option. Instead of an interactive
form which performs the transaction for you and your customer, you could
ask your customer to print out the form, complete it in pen and send it to
you with a cheque via the royal mail!
Obviously this method slows the buying
process down considerably, but the option is still there.
Other
considerations
There seems
to be an awful lot a small business needs to take onboard before it can
offer an effective retailing service on the net.
One of the
most important factors you need to consider before you adopt a payment
facility is - Will my customer be able to use this facility with ease
and with a minimum amount of fuss? Many of the facilities
mentioned require the customer to have extra software to be able to
use. It is therefore a very good idea to speak with your bank and
discuss your options.
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